Terms & Conditions
of Sale

About us

These terms and conditions apply to goods and services purchased through the She Can Health website.

We are She Can Health Limited, a company registered in England and Wales. Our company registration number is 13868552 and our registered address is Battersea Power Station, 18 Circus Road S, Floor 3, Suite 350, London, SW11 8BZ, UK.

Contact us at info@shecanhealth.com or +44 20 3086 7290. If we need to contact you, we will use the email address or telephone number supplied with your order. References to “writing” or “written” include email.

Our contract with you

Our contract with you begins when we accept your order and send you an email confirming acceptance. If we are unable to accept your order, we will inform you and will not charge you for the product.

We may be unable to accept an order because a product is unavailable, a treatment is not considered clinically appropriate, resources are unexpectedly limited, or we cannot meet a required delivery deadline.

An order number will be assigned and provided by email. Please quote it when contacting us about your order.

Treatment is provided in English and you are responsible for ensuring that you understand the advice and information provided.

Our website and services are not intended for medical emergencies. If you require urgent medical attention, contact the appropriate emergency medical service or attend your nearest emergency department.

Products & pricing

Product packaging may differ from images shown on the website and may change from time to time.

The applicable price, including VAT where relevant, will be displayed on the product page or during checkout. VAT and other applicable charges may change where required by law.

Your right to change an order

If you wish to change an order, please contact us as soon as possible. We will tell you whether the requested change can be made and, where relevant, explain any change to price, delivery timeframe or other terms needed to fulfil the revised order.

If the requested change cannot be made, we will explain the options available to you.

Our right to make changes

We may make changes to products or services where necessary, including to reflect applicable laws, regulatory requirements, clinical requirements or other changes relevant to the safe and lawful provision of our services.

Providing the products

Relevant delivery charges will be displayed on the website. We aim to deliver accepted orders within a reasonable timeframe and, where applicable, within 30 days of accepting the order. We are not responsible for delays caused by events outside our reasonable control.

If supply is materially delayed by an event outside our control, we will contact you as soon as reasonably possible and explain the options available.

If delivery cannot be completed, you may need to arrange redelivery or collection. If, despite reasonable efforts, we cannot contact you or arrange delivery or collection, we may end the contract.

You become responsible for goods once delivered to the address supplied by you. Ownership passes once payment has been received in full.

We may require information from you in order to provide a product or treatment, including information required for a medical or clinical assessment. You are responsible for providing complete and accurate information within a reasonable timeframe.

We may suspend or decline supply where required by law, regulation, clinical assessment or patient safety considerations. Products supplied to you are for your personal use and must not be sold, supplied or made available to another person.

Terminating the contract

You may have the right to end your contract with us in circumstances provided by these terms or applicable consumer law. This may include a significant delay caused by events outside our control, certain changes to the product or service, or a pricing or description issue that means you no longer wish to proceed.

Where an order is validly cancelled before relevant goods have been dispatched, we will deal with any refund due in accordance with applicable law and our refund policy.

We may end or suspend a contract where you materially breach these terms, fail to provide information reasonably required to assess or supply a treatment, or prevent us from completing delivery within a reasonable timeframe.

Issues with a product

If you believe there is a problem with a product or treatment supplied by us, please contact She Can Health promptly so that we can review the issue and explain the appropriate next steps.

Email info@shecanhealth.com.

Intellectual property

We own, or are licensed to use, the intellectual property rights in our website and the material published on it. These works are protected by copyright and other intellectual property laws and treaties. All such rights are reserved.

You must not use our website content, illustrations, photographs, video, audio or graphics for commercial purposes without our prior permission.

Our liability

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

Our website is provided primarily for domestic and private use by consumers. Nothing in these terms affects statutory rights that cannot lawfully be excluded or restricted.

Registration

You may be required to register and create a secure profile or online patient record in order to use certain services. Information supplied during registration and clinical assessment must be accurate, complete and kept up to date.

You are responsible for protecting your login credentials and must not permit another person to use your account. We may suspend or terminate access where we reasonably believe the services or account are being misused.

Eligibility requirements may apply to particular treatments and will be assessed as part of the relevant clinical process.

Privacy & patient confidentiality

We collect and use personal information in order to provide our services, including medical consultations for prescription treatments, and to comply with applicable legal and regulatory requirements.

Some information we process is health or medical data and is treated confidentially. Information may be shared where necessary to provide services or where disclosure is required or otherwise permitted by law.

For full information about how personal data is collected, used, stored and shared, please refer to the She Can Health Privacy Policy.

Data protection questions can be sent to info@shecanhealth.com or by post to She Can Health Limited, Battersea Power Station, 18 Circus Road S, Floor 3, Suite 350, London, SW11 8BZ, UK.